Please allow 1-4 days for processing on all orders. Once your order is ready to be shipped, you will receive an email notification with your tracking number.

International orders are subjected to clear customs. Depending upon volumes at customs, delays may occur. If you track your item online and the status shows it is with customs, please note we cannot intervene, but it will be delivered by the carrier promptly upon release. 

Yes, we ship worldwide. DHL Express shipping service with a tracking number is used to ship and deliver products.

Duties and taxes are calculated at checkout, customers do not have to pay upon delivery.

Melissa Simone offers Exchange or Store Credit only on all merchandise returned within 14 days of delivery.

This policy applies to both regular-priced and sale items. Items specifically marked Final Sale are not eligible for Exchange or Store Credit.

All items must be unworn, unwashed, free of stains and odors, with all original tags and sanitary liners attached to be eligible for return.

Please try on all swimwear over undergarments. Melissa Simone reserves the right to refuse any return that does not meet these requirements.

To begin your return, Click here to submit your request. Once approved, you may either ship your return using your preferred carrier or purchase a prepaid return label through our returns portal.

Approved returns must be shipped within 5 days of receiving your return authorization. Once your return has been received and inspected, you will receive your Exchange or Store Credit notification via email within 1–3 business days.

Customers are responsible for ensuring their return reaches us safely. Melissa Simone is not responsible for packages lost or delayed by the shipping carrier.We offer Exchange and Store Credit only on all regular priced Melissa Simone products within 7 days of delivery.

International orders are eligible for Store Credit only within 7 days of delivery.

This policy applies to both regular-priced and sale items. Items specifically marked Final Sale are not eligible for Store Credit.

All items must be unworn, unwashed, free of stains and odors, with all original tags and sanitary liners attached to be eligible for return.

Customers are responsible for arranging and paying for return shipping to the address provided. Melissa Simone is not responsible for returns that are lost or delayed by the shipping carrier, and return shipping costs are non-refundable.

Once your return has been received and inspected, Store Credit for the value of the returned merchandise will be issued within 1–3 business days.

Any duties, taxes, customs fees, and original shipping charges paid at checkout are non-refundable.

If you find fault in your item which you deem to be a manufacturing fault & not a customer care fault. Please contact our customer service team at info@melissasimoneswim.com with a photo so we can resolve the issue.

What is Route and Green Package Protection?
Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. We're providing Green Package Protection to each order free of charge. 

Every time you add Green Package Protection to your order, Route donates to support an
agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem. 

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Purchased Route's Green Package Protection and looking to file a shipping issue online? File here

What is Carbon Neutral Shipping?
Route is covering the cost to neutralize shipping emissions for all orders that are purchased through our sites at no additional cost to you. "Green Package Protection" Shipping includes package protection, with the additional benefit that your shipment is carbon neutral.

How does Green Package Protection/Carbon Neutral Shipping work?
Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.

Where is My Order?
Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download  Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

How Does Route Work?
If your order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. 

Need to file a claim?  File here

How Does Route Process Refunds or Reorders?
Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping and taxes.

When Should I File a Claim?
Marked As Delivered (Stolen)

Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered In some cases, the Route Support team may require a police report before moving forward with an order issue

Stuck In Transit (Lost)

For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order dateFor international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date

Damaged

Claims for damaged itemsrequirephotos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

All of Route’s policies are listed here

What if My Order Never Arrives or is Stolen?
If your order has not arrived, please file a claim with Route here. 

What if My Order Arrives Damaged?
If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. 

You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at (YOUR BRAND'S CONTACT INFO ) and we will be happy to work with you to remedy the situation.

How Do I File a Claim for my Lost, Damaged, or Stolen Order?
You can file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet?  Download here

What are Route’s Terms and Conditions? 
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

Is Route a Licensed Insurance Company?
Yes, Route is a licensed insurance company with SEG 

Items purchased during promotional sale periods are eligible for return in accordance with our standard return policy.

Domestic orders qualify for Exchange or Store Credit, while International orders qualify for Store Credit only. Items specifically marked Final Sale are not eligible for Exchange or Store Credit.

Due to the high volume of orders during promotional periods, we are unable to modify orders once they have been placed. This includes adding or removing items, changing sizes, colors, or shipping information. If you wish to purchase additional items, a new order must be placed.

If an incorrect item is ordered and your package has already shipped, the item may be returned in accordance with our return policy.

We do not offer price adjustments. Promotional pricing and discount codes are valid only during the advertised sale period and cannot be applied retroactively to previous purchases.

Store Credit may be used toward future purchases at the current retail price and cannot be combined with expired promotions or discounts.